FAQ’s

So many questions! To save you time we have put together answers to the common questions we hear most often. Of course if you have others please reach out via email, phone, or our contact form. We are happy to help!

How do I place an order on your website using a Purchase Order?

We gladly accept Purchase Orders. In the Checkout section, number 5 on the list is Payment Information. At this point you will be given the option to select Purchase Order and enter your Purchase Order number instead of entering credit card information. Once you’ve placed your order online, please send a copy of your signed Purchase Order to [email protected] for our records.

Can I place an order other than through your website?

Yes. We have a Customer Service team available Monday – Friday 8:30 am – 4:30 pm MT to take your order over the phone at 844-563-6543 or via email to [email protected].

How can I see what my final pricing, including shipping and applicable taxes, will be before making a purchase?

You have two options:

  • If you’re wanting to place an online order, add your items to your cart, then go to My Cart. Enter your state and zipcode in the Estimate your Shipping and Tax field. When you hit Get a Quote you will see your total, including shipping and tax (we currently charge tax in CA, CO, NJ, and KS).
  • If you would like to get a quote emailed to you, send a list of the items you’re interested in, (including quantities) along with your full shipping address, to [email protected]. We will email you a quote with pricing that is good for 60 days.

My school/organization is tax exempt. How can I apply that to my online order?

We currently only charge tax in CA, CO, KS and NJ. If you’re shipping to one of these states there will be a place for you to enter a tax-exempt number in the check-out process. Once you have placed your order, please send a copy of your tax exempt certificate to [email protected] for our records.

If you are not shipping to CA, CO, KS and NJ, the tax will be removed from the order once you enter your shipping information in the check-out process.

Do you ship outside of the United States?

Absolutely!

First, we have International Distributors you can contact to assist you in placing an order if you are in a country they support.

Next, if you don’t find the product you want from our distributor, or there isn’t one in your area, we can take care of you. Send a list of the items you’d like to purchase (including quantities), along with the complete shipping address to [email protected]. We will send you a quote for you to approve and make payment.

How can I find out about Kodo special offers?

We love to keep our customers informed about special offers, as well as Kodo happenings. Sign-up for our newsletter by going to our home page. In the Signup section at the bottom of the page, add your email address and you will be added to our list.

How soon will my order ship?

If all of your items are in stock, your order will ship within 1 week of your order date. If there is an unexpected delay with your order, our Customer Service team will contact you.

How will I know when my order has shipped?

When your order ships, we will send shipment tracking details to the email you provided when placing your order.

Why can’t I add some of your products, such as the Flight Lab, Museum Magnet Wall, and Discovery Ramp Exploration Kit to my online order?

We want to give you the best shipping rate possible, and since these products are each very large and ship on freight pallets, it is best to let a Customer Service specialist calculate shipping for you. Contact us at 844-563-6543 so that we may assist you.

Is there a warranty on your products?

Yes. We offer a one year warranty that covers all manufacturer defects.

If you have any other questions, please contact our Customer Service team at 844-563-6543 or use the form below to send us a message.