If you are Tax Exempt, please provide a copy of your tax-exempt license via fax or email to 303-223-3237 or [email protected].
Please inspect all boxes in your order within 7 days of delivery to confirm the order is correct and free from damage. If you receive an item that you did not order, are missing an item that you anticipated would be in your shipment or received an item that was damaged in shipping please retain all packing materials and contact us immediately to address the issue.
We want you to love your Kodo materials! If you are not satisfied with your purchase for any reason, we will gladly accept returns within 30 days of the sale and issue a full refund for products in new condition. Shipping charges are non-refundable. Please take note of our contact information which is easily accessible on the Contact Us page of the website.
Please note that many of our products are not for use outdoors. Leaving the Chalk Spinner, mobile magnet wall, or other indoor wooden products outside will ruin the product and doing so voids any warranty on the product. Please use care and read all product guides provided.
How to Return a Product
To return an item(s), simply contact Customer Service via phone (720-340-2704) or email to [email protected]. Please note, images are required for damaged items. In the event the item is returned for reasons other than product defect, customer is responsible for repackaging and return shipping costs. The box the items were originally shipped in can be reused if the sizing is appropriate. Once your return is received, you will receive a full refund for the item(s), along with an email message confirming receipt. No unauthorized returns will be accepted.
Shipping and Handling Policy
Most orders are shipped FedEx ground, UPS or USPS within days of your order being received. Please allow up to 2 weeks for delivery. Some items will take longer as noted on the item page.
Some large orders or items will be shipped via truck freight. For truck freight orders, you MUST check the pallet for damage upon receipt of the shipment and mark any damage on the driver’s delivery slip. We ensure that all truck freight shipments leave our warehouse in good order. Kodo Kids will not be held responsible for any shipping damage that is not marked on the delivery slip upon receipt of the shipment.
An incorrect shipping address, payment delay or issue, large quantity orders, or a FedEx failure to deliver (e.g., severe weather conditions) may result in delayed shipping. Shipping costs are calculated by destination and actual weight. Shipping rates are subject to change. Customers can estimate shipping and tax by entering the destination prior to checking out.
We currently deliver to the United States. For international shipments, or shipping to Alaska or Hawaii, please email us at [email protected] for current shipping rates.
Most of the products are all shipped out together and will arrive at the same time. However, if the order is large and is shipped in more than one package, they may arrive separately.
Designs and Materials
We reserve the right to alter the designs or materials without prior notice to any of our products. Weights and dimensions are approximate and intended for description.
Please check www.kodokids.com for current pricing.
Kodo Kids products are intended to be purchased by adults. As with any e-commerce website, if you are under the age of 18, you may use www.kodokids.com only with the involvement of a parent or guardian.
Disclaimer of Warranties and Limitation of Liability
Chalk Spinner LLC MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THIS SITE’S CONTENT OR OF THE CONTENT OF ANY SITE OR SITES LINKED TO THIS SITE. THIS SITE AND ANY SITE OR SITES LINKED TO THIS SITE ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THE RIGHTS OF THIRD PARTIES. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. Chalk Spinner LLC, ITS AFFILIATES, THEIR DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, AGENTS OR ANY OTHERS INVOLVED IN THE CREATION OF THE SITE SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND INCLUDING, BUT NOT LIMITED TO DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF ACCESS TO OR USE OF ANY CONTENT OF THIS SITE OR THE CONTENT OF ANY SITE OR SITES LINKED TO THIS SITE, INCLUDING BUT NOT LIMITED TO Chalk Spinner LLC YOUR ACCESS TO AND USE OF THE SITE, THE UNAVAILABILITY OF THE SITE, ERRORS OR INACCURACIES CONTAINED ON THE SITE, OR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF, OR MATERIAL POSTED BY, ANY USER OF THE SITE, EVEN IF YOU HAVE ADVISED Chalk Spinner, LLC IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGE.