You can download our W-9 here.

If you need additional assistance, please contact us at info@Kodokids.com

We gladly accept purchase orders (PO) from your company.

If you need a quote in order to create a Purchase Order, please see this article.

You have two options when placing an order with a PO: 

Option 1: Place your order via our website

• when you get to the check-out process, under the Payment section you will see an option to indicate you are using a PO:
• check the "Use Purchase Order" option and enter your PO number in the "PO Number" field below
  
• place the order and when you receive the order confirmation via email, reply to that email and attach a copy of your PO. Please note your order will be on hold until we receive a copy of your PO or billing instructions.

Option 2: Email us a copy of your PO

• Send a copy of your purchase order to order@kodokids.com indicating you wish to place an order
• Our customer service team will place your order and send you a confirmation

When your order ships, your organization will be invoiced on a Net 15 basis. Net 15 means that a bill is due 15 days after it is issued. If you need different terms, please contact our Customer Service department.

You will receive an invoice when your order ships.

If you are using a purchase order, we invoice after items ship, as we do not want to send you a bill for items that have not yet left our warehouse.

If there are several shipments (in instances such as backorders), you will receive several invoices. We place the full shipping on the first invoice.  All subsequent invoices will only include the items that were in that shipment. Unless arranged otherwise, invoices are due 15 days from invoice date (net15).

If you have questions about an invoice you received or about our invoicing process, please call the Customer Service department at 720-340-2704 or email us at info@kodokids.com.

If you have a vendor packet you need us to fill out in order to be registered as a vendor in your system, you can contact us at Request a Quote.

Kodo Kids is required to collect tax in many states. If your organization is tax exempt please let us know prior to placing your order. 

If you shipping to one of these states and you have a Sales Tax exemption from that state, we will need to have your exemption recorded in your account before you place your order on our website. 

We are happy to provide you with a quote! You can contact us your desired items, along with the billing and shipping address to Request a Quote.

Alternatively, a screenshot of your online shopping cart can be used as a quote.

You can email or call us with your order.

Yes, we have a Customer Service team available Monday - Friday 8:30 am – 4:30 pm mountain time to take your order over the phone at 720-340-2704 or via email to order@kodokids.com.

You can enter a separate billing address from your shipping address with these easy steps.

When you arrive at the checkout page, on the left hand side, you will be asked to fill out your shipping details including name, Company name, address, etc. 

To enter a different billing address, scroll down past the delivery and payment method sections. Below payment, you will see the billing address section. Select "use a different billing address" and enter the information.

These orders cannot be placed on our website, as they require a custom shipping quote. 

Please Request a Quote and include your billing and shipping addresses, along with the list of items you are interested in purchasing, and we will put together a complete quote.

Once you receive your quote, you will be able to complete the order process. 

Many orders will ship within 2 weeks of your order date. Larger orders, and products made to order may have a longer lead time. Orders are typically shipped via UPS, USPS, or FedEx ground. Most of the items in your order will be shipped out together and will arrive at the same time. However, if the order is large and is shipped in more than one package, the packages may arrive at different times. 

Freight shipments: Some large orders or items will be shipped on a pallet via truck freight. For truck freight orders, you MUST check the pallet for damage upon receipt of the shipment and mark any damage on the driver's delivery slip. We ensure that all truck freight shipments leave our warehouse in good order. Kodo Kids will not be held responsible for any shipping damage that is not marked on the delivery slip upon receipt of the shipment.

Shipping rates are subject to change but are typically 12% of the product price with a minimum charge of $11. Exceptions are our Spectrum and Flight Labs, which incur extra costs due to shipping on a freight pallet. We do not offer expedited shipping at this time. If you have delivery deadlines, please contact us at order@kodokids.com to see how we can be of service.  

For shipping to Alaska, Hawaii, APOor internationally, please email us at order@kodokids.com for a shipping quote.

You can check the status of your order at any time by logging into Kodo Kids with your email. Next, navigate to ‚ My Orders‚ to view your order history. If your shipment has been dispatched, your tracking number will be listed with the order details. Your tracking number will link directly with the shipping carrier to provide you with updated shipping information. If your tracking number is not working or you need further assistance, please contact

Customer Service department at Customer Service department at 720-340-2704 or email us at info@kodokids.com.

Yes- our products come with a one-year warranty that covers all manufacturer defects. We stand behind the quality of what we make. Above this, we happily assist with part repair for all products.

To return an item(s), simply fill out the Contact Us form and a customer service representative will respond. You can Contact Customer Service at 720-340-2704 or info@kodokids.com.  Please note, images are required for damaged items and can be uploaded to the Contact Us form.

Returns are accepted within 30 days of delivery for any reason if the item is in new, unused condition. In these cases the customer is responsible for repackaging and return shipping costs.

The box the items were originally shipped in can be reused if the sizing is appropriate. Once your return is received, our warehouse will inspect the item to see if it is eligible for a refund. If so, you will receive a full refund for the item(s), along with an email message confirming receipt. No unauthorized returns will be accepted

If your order arrives damaged, please contact our customer service team within 7 days of delivery.

Keep all packing materials and send photos of the box, the product, and the shipping label. Once we receive those images, we‚ file the claim on your behalf and send the appropriate replacement. If a return is required, we‚ provide a prepaid return label. If you receive an item you didn‚ order, are missing something you expected, or notice any shipping damage, reach out right away so we can resolve it quickly.

You can contact Customer Service department at Customer Service department at 720-340-2704 or email us at info@kodokids.com

Service Requests: If you need assistance with a product or order, please contact our Customer Service department at Customer Service department at 720-340-2704 or email us at info@kodokids.com.

Please have ready: Your name and contact information, your order number, a brief description of the issue, photos, your shipping address for any replacement parts or returns.

You can contact Customer Service department at Customer Service department at 720-340-2704 or email us at info@kodokids.com

Assembly Guides and Product Information:

Assembly instructions and product information are packed inside the hardware bag with your order.

If you‚ misplaced your guide or need an additional copy, please contact Customer Service department at Customer Service department at 720-340-2704 or email us at info@kodokids.com.

3 Hour Courses:

• Uncovering STEM through Play
• Demystifying Engineering in Early Childhood
• Approaches to Foster Engineering
• Interactions to Foster Engineering
• Environments - Discovery
• Environments - Outdoors Environments - Blocks Environments - Toys & Games

1 Hour Courses:

• Loose Parts in STEM Play

More courses are added each year from the input of members of the community!  Join us on our Community for instructional courses, teacher lead discourse, and tips and tricks from hundreds of our community educators. Access to the community is free, with courses starting as low as $12/course!

Yes, Kodo offers both live virtual sessions and self-paced courses. Live virtual Sessions are just like the in-person sessions, but over video! Self-paced courses on our Kodo Community site come in a variety of topics ranging from one to three hours of course completion. 

Yes, Kodo Community offers a variety of resources for individual learners including self-paced on-line courses and webinars.

Visit our Kodo Community for additional resources.

On our platform, Kodo Community, we post free resources, blogs, and live sessions that are posted weekly. Additionally community members can post images and questions to recieve real time feedback from our educators.

A half day session is three hours long. A full day session is six hours long. This allows programs to choose one topic for Half Day sessions and two topics for Full Day sessions.

In person Professional Development sessions are as follows:

• Half day format for $1800*
• Full day format for $2500*
• Kodo Tour and Training (up to 2 hours) – $1500
• Keynote/Special Event: Call for pricing

*plus travel expenses

Yes, Kodo offers a variety of free live training events on Kodo Community. These events include Webinars, Live Play Sessions, Book Clubs, and Educator Livestreams. To learn more about these events and add them to your calendar, join the community today.